Privacy Policy

1. Information We Collect

Account Information

When you create an account, we collect:

• Name and email address
• Username and password (stored securely using encryption)
• Profile information you choose to provide
• Billing information and payment details (processed by secure third-party payment processors)
• Communication preferences

Service-Specific Data

Depending on which SnowForge tools you use, we may collect:

• Social media account identifiers and profile information from connected platforms
• Access tokens required to interact with third-party services on your behalf
• Web scraping configurations, schedules, and collected data
• Content generation inputs, prompts, and generated outputs
• Analytics data and performance metrics
• Platform-specific settings and preferences

Usage Data

We automatically collect information about how you use our Service:

• Device information (browser type, operating system, device identifiers)
• IP address and approximate location
• Pages visited and features used
• Time spent on the platform
• Referral sources and exit pages
• Error logs and performance data

AI-Generated Content

When you use AI features across our tools, we collect:

• Prompts and inputs you provide to our AI tools
• Generated content (text, images, audio)
• Content preferences and generation settings
• Feedback and ratings on generated content

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and maintain our Service: To deliver the features and functionality you request
• Process transactions: To handle billing, payments, and subscription management
• Improve our Service: To analyze usage patterns and enhance user experience
• Personalization: To customize content recommendations and outputs
• Communication: To send service updates, security alerts, and marketing communications (with your consent)
• Customer support: To respond to inquiries and resolve issues
• Security: To detect, prevent, and address fraud, abuse, and security threats
• Legal compliance: To comply with applicable laws and regulations
• Service improvement: To enhance the quality and accuracy of our tools and features (with appropriate safeguards)

3. Third-Party Services

We work with trusted third-party service providers to deliver our Service. These include:

Social Media Platforms

Some of our tools integrate with the following platforms, each with their own privacy policies:

• TikTok
• Instagram (Meta)
• Facebook (Meta)
• YouTube (Google)
• LinkedIn
• X (formerly Twitter)
• Reddit

AI Service Providers

Our AI features are powered by industry-leading providers:

• OpenAI: For text generation and language processing
• Google: For various AI and machine learning capabilities
• Other AI providers as needed to deliver specific features

Text-to-Speech Providers

Our voice synthesis features utilize:

• ElevenLabs: For high-quality voice generation and text-to-speech conversion
• Other TTS providers as needed for different voice options

Cloud Infrastructure

Our services are hosted on secure cloud infrastructure providers that maintain appropriate security and privacy standards.

We carefully select third-party providers that maintain appropriate security and privacy standards. However, we encourage you to review the privacy policies of these services.

4. Data Storage and Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication mechanisms and password hashing
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data
• Secure cloud infrastructure with leading providers
• Regular backups with encryption

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security practices.

5. Data Retention

We retain your information for as long as necessary to:

• Provide our Service and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Improve our Service and develop new features

Specific retention periods:

• Account data: Retained while your account is active, plus 30 days after deletion request
• Generated content: Retained until you delete it or close your account
• Usage logs: Retained for up to 12 months for analytics and security purposes
• Financial records: Retained for 7 years as required by law

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access

You can request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format.

Right to Correction

You can update or correct inaccurate personal information through your account settings or by contacting us directly.

Right to Deletion

You can request deletion of your personal information. We will delete your data unless we are legally required to retain it or need it for legitimate business purposes.

Additional Rights

• Right to restrict processing of your data
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at alexitofrancis@gmail.com.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

Essential Cookies

Required for basic functionality, including authentication, security, and session management.

Analytics Cookies

Help us understand how visitors interact with our Service to improve functionality and user experience.

Preference Cookies

Remember your settings and preferences for a personalized experience.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Service.

8. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer data internationally, we implement appropriate safeguards:

• Standard contractual clauses approved by relevant authorities
• Data processing agreements with our service providers
• Compliance with applicable data protection frameworks

By using our Service, you consent to the transfer of your information to countries outside your country of residence.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes:

• We will update the "Last updated" date at the top of this page
• For material changes, we will notify you via email or prominent notice on our Service
• We will provide the previous version for comparison when possible

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team:

For general support inquiries, please contact alexitofrancis@gmail.com.